Order Cancellation Policy

We make every effort to successfully process and deliver all orders placed through our website. However, in certain situations, an order may need to be cancelled due to unavoidable circumstances such as product unavailability, payment issues, or technical errors.

If your order is cancelled by us, our Customer Support Team will inform you at the earliest possible opportunity. For prepaid orders, the refund amount will be processed back to the original payment method within 7 business days.

Cancellation by Customer

Customers who wish to cancel an order should contact our customer support team as soon as possible.

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
• Once the order has been shipped, cancellation requests cannot be accepted.
• For prepaid orders, refunds are usually processed within 7 business days.
• Payment gateway fees, banking charges, or platform transaction charges may be deducted from the refundable amount wherever applicable.

Return Policy

Customer satisfaction is important to us, and we aim to provide a smooth and trustworthy shopping experience. If you are not fully satisfied with your purchase, you may request a return according to the conditions mentioned below.

Return Request Timeframe

• Return requests must be submitted within 24 hours of receiving the product.

Product Condition

To be eligible for a return:

• The product must be unused and undamaged.
• It should be returned in its original packaging.
• All tags, labels, accessories, and invoices must be included.
• The item must be in the same condition in which it was delivered.

Mandatory Unboxing Video

A clear and continuous unboxing video is compulsory for all return requests. The video should clearly show:

• The sealed package before opening
• The courier label
• The unpacking process
• The received product and its condition

Return requests without a proper unboxing video will not be approved.

Refund Process

Once the returned parcel is received and verified, the refund process will begin.

• Refunds are generally processed within 7 business days.
• Online payments will be refunded to the original payment method.
• For Cash on Delivery (COD) orders, customers must provide valid bank account details for refund transfer.
• Shipping charges, payment gateway fees, or bank processing charges may be deducted where applicable.

Non-Returnable Products

Due to hygiene standards and government regulations, certain categories are not eligible for return or exchange unless an incorrect item has been delivered.

These include:

• Contraceptives and condoms
• Nightwear
• Briefs and innerwear
• Lingerie
• Cosmetics
• Oils, lotions, creams, potions, and pills
• Medical equipment
• Personal hygiene and intimate-use products

Please review product details carefully before placing your order.

Return Shipping Charges

• Customers are responsible for return shipping expenses unless the return is caused by our mistake, such as receiving a defective or incorrect item.

Replacement & Exchange Policy

For hygiene and safety reasons, products such as contraceptives, condoms, nightwear, briefs, innerwear, lingerie, cosmetics, oils, lotions, creams, pills, medical equipment, and other intimate-use products are not eligible for replacement or exchange.

For all other eligible products:

• Replacement or exchange requests can be made within 3 days of delivery.
• The product must be unused and returned with its original packaging, invoice, tags, and accessories.

Important Video Proof Requirement

While opening the parcel, customers are strongly advised to record a clear video showing:

• The courier package
• The shipping label
• The unboxing process
• The condition of the product received

This video will serve as mandatory proof for any replacement, refund, or exchange request. Claims without proper video evidence may not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what was ordered:

• Notify us within 24 hours of delivery.
• Share a proper unboxing video clearly showing the issue.
• The product must be returned unused and in its original packaging.
• Exchange requests for eligible products will be processed after verification.

Important Note

Please keep the courier box and shipping label safely until your request is fully resolved. Do not discard or hand over the courier slip or label, as it may be required for verification purposes. Requests without courier label proof may not be processed.

By placing an order on our website, you agree to the terms mentioned in this Return, Refund & Cancellation Policy.